Frequently Asked Questions
What payment methods do you accept?
Shop with Mucient accepts a variety of secure payment methods to make your experience seamless and convenient.
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- UnionPay
- Visa
- JCB
- Discover
- Diners Club
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom!
How long will it take to receive my order?
- Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
- Order handling time: 1 - 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
- Transit time: 7 - 8 days, Delivered Monday to Friday.
What is your return policy?
Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it.You are responsible for paying the shipping costs for returning any of your items (with the exception of defective and/or incorrectly received items).
When will I get paid after returning my product?
Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.
Can I cancel my order?
Once an order has been placed, it is not possible to cancel it. Please check your order carefully before finalizing your purchase.
How can I track my order?
We will e-mail you a tracking code. You can track your order using our Track Your Order.
Do you ship internationally?
No, we only ship our products to the United Kingdom.
What if I receive a defective or wrong product?
If you receive a defective product, or receive the wrong product please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged product. If you need to return the defective product to us, we will cover these costs.
What if I want to return an item due to a change of mind?
If you wish to return an item due to a change of mind or because of an ordering mistake, please note that you will be responsible for the actual costs of returning the product. We encourage you to review your order carefully before finalizing to ensure satisfaction with your selections.
What is the process for exchanging a product?
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
You can contact us using the information below:
Boutique Name: Mucient
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands
E-mail: info@mucient.com
Tel: +31645331287
Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day