Shipping and Delivery Policy

Shipping Country:

This Shipping and Delivery Policy is valid for the United Kingdom.

Below you will find the average delivery time of all our packages:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
• Order handling time: 1 - 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
• Transit time: 7 - 8 days, delivered Monday to Friday.

We use the following carriers parties:
- DHL
- UPS
- FedEx

Shipping costs

Shipping is free in the United Kingdom. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Order Confirmation

After placing your order, you’ll receive a confirmation email indicating your order is registered and being processed.

Delayed Orders

If your order hasn’t arrived after the maximum delivery time, wait an extra two days and use your tracking code to check the status. If it still hasn’t arrived, contact us with your order number.

Tracking your order

You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track Your Order which you can use to track your package.

You can contact us using the information below:

Boutique Name: Mucient
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands

E-mail: info@mucient.com
Tel: +31645331287

Customer service hours:
Monday to Sunday: 9:00 AM to 5:00 PM

(GMT) Greenwich Mean Time (London)

We aim reply to your e-mail within 1 day